Terms of Service

Last Updated: September 27, 2026
Effective Date: September 27, 2026

1. Acceptance of Terms

Welcome to Impact Idol! These Terms of Service ("Terms") govern your use of the Impact Idol volunteer management platform, including our website, mobile applications (iOS and Android), and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

1.1 Your Organization's Terms Come First

Impact Idol is a platform used by many independent organizations. Each community is run by its own organization, which sets its own terms, codes of conduct, and policies for its members, events, and volunteers. Those terms and policies apply to everything you do in that community.

These Terms are the baseline that applies in every community on Impact Idol. An organization's own terms can add to them or be stricter. If they conflict, the organization's terms govern your relationship with that organization, and these Terms govern your use of the Impact Idol platform.

2. Description of Services

Impact Idol provides a comprehensive volunteer management platform for nonprofit organizations, including:

• Event management and volunteer sign-ups
• Volunteer hour tracking and reporting
• Real-time chat and communication tools
• Conference and meeting management
• Village/mutual aid marketplace
• Native mobile apps (iOS and Android)
• Family/household account management

3. Eligibility

You must meet the following requirements to use our Services:

• Be at least 18 years old, or have parental consent if under 18
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using our Services under applicable laws
• Provide accurate and complete registration information

For Minors (Under 18)

Minors may use Impact Idol only with parental consent. Parents/guardians must create a household account and provide consent for their children in compliance with COPPA (Children's Online Privacy Protection Act).

4. User Accounts

4.1 Account Creation

To use certain features, you must create an account by providing:

• Valid email address
• Secure password
• Accurate profile information

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of unauthorized use

4.3 Account Termination

You may delete your account at any time via Settings. We reserve the right to suspend or terminate accounts that violate these Terms.

5. Pricing and Payment

5.1 Plans

5.2 Payment Processing

Payments are processed through Stripe, Inc. By providing payment information, you authorize us to charge your payment method for all fees agreed under your plan.

5.3 Refund Policy

• Monthly Plans: No refunds for monthly subscriptions
• Annual Plans: 30-day money-back guarantee for first-time customers only

6. User Conduct

You agree NOT to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Upload malware, viruses, or harmful code
• Harass, abuse, or harm other users
• Spam or send unsolicited communications
• Impersonate others or misrepresent affiliation
• Reverse engineer or attempt to access source code
• Use automated systems (bots, scrapers) without permission

7. Intellectual Property Rights

7.1 Our Rights

All content, features, and functionality of the Services (including software, text, graphics, logos) are owned by Impact Idol and protected by copyright, trademark, and other intellectual property laws.

7.2 Your Rights

You retain ownership of all content you submit to the Services. By submitting content, you grant us a worldwide, non-exclusive license to use, reproduce, and display your content solely to provide the Services.

8. Privacy and Data Protection

Your use of our Services is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your information.

Key privacy commitments:

• AES-256-GCM encryption for sensitive data
• COPPA compliance for children under 13
• GDPR compliance for EU users
• CCPA compliance for California residents

9. Disclaimers and Limitations of Liability

9.1 Service "As Is"

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We do not guarantee that the Services will be uninterrupted, error-free, or secure.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IMPACT IDOL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES.

10. Indemnification

You agree to indemnify and hold harmless Impact Idol from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

11. Dispute Resolution

11.1 Informal Resolution

Before filing a claim, you agree to contact us at [email protected] to resolve disputes informally.

11.2 Binding Arbitration

Any disputes will be resolved through binding arbitration under the rules of the American Arbitration Association (AAA), rather than in court.

11.3 Class Action Waiver

You agree to bring claims only in your individual capacity, not as part of a class action or representative proceeding.

12. Governing Law

These Terms are governed by the laws of the United States and the State of [California/Delaware], without regard to conflict of law principles.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via email at least 30 days before taking effect. Your continued use after changes constitutes acceptance.

14. Termination

We may suspend or terminate your access to the Services at any time for violations of these Terms or for any other reason at our discretion, with or without notice.

15. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement between you and Impact Idol
• Severability: If any provision is found unenforceable, the remainder remains in effect
• No Waiver: Failure to enforce any right does not waive that right
• Assignment: You may not assign these Terms; we may assign to a successor entity

16. Contact Us

If you have questions about these Terms, please contact us:

Document Version: 1.1
Last Updated: September 27, 2026
Effective Date: September 27, 2026